State Farm® Insurance Agent Tonia Kiser

"I was involved in a car accident. Called and spoke to Shelly told her what happen and that I was not at fault. I asked what was I to do. Shelly told me I had to call the insurance company and let them handle it. I said what's the agent for Don't you call the other insurance company for me and start the process with using my coverage and retrieve the money back with the other company? She told me no. First, this accident traumatized me, second, I was in pain, third, I didn't have the energy to deal with what had happen. Not only that Shelly didn't even asked if I was okay. That was 3 days ago. Today, I get text messages from State Farm 800 number asking me to contact them and here's your claim number. I told them what had happen then asked if that was protocol? The rep said no first they should say we can take care of getting you a rental and get your car to a body shop and you have medical to see doctor and get referred for test or whatever I need. The second way is by calling the other person insurance and getting them to get me the rental and take care of my property. I was not offered this by the agent office. I also let her know how unhappy I was with this agent unconcerned."

"Shelly helped me tremendously to review home, auto and umbrella policies. She has gone through different options and in the end helped me to make optimum decision. Thanks Viresh Gandhi"

"I LOVE this insurance firm! Evan Dias at Tonia's firm helped me get a more than reasonable quote, and I signed up! Evan is extremely professional, with an amazing attitude, extremely friendly and helpful! Other insurance companies wanted to charge me between $400-$500/month for my Jeep Cherokee Latitude, whereas here at this firm is just over $200/month! The sad part is I have nothing on my driving record. I'm extremely satisfied with Evan and Tonia's insurance firm. I had insurance through this firm before I moved up North to NH almost 11 years ago. 10/10 recommend and 5 star service from everyone there! Shout out to Shelly, for staying on the phone with my previous insurance company to help cancel my services through them, Progressive. She even called me back and connected the call to finish up cancelling with them. I highly recommend everyone here, I expected no less than perfect service from Tonia's firm, they delivered! I received amazing discounts and a direct email for a VERY affordable defensive driving course through them, I believe it was $12.99 and to keep a solid, lower discount and insurance rate. I thank ALL of you at this firm, you're the best and always will be! Derek Bencze"

"Excellent insurance company! I've dealt with Tonia and State Farm for many years! Evan is one of their best representatives so definitely ask for him! The service you get here is undeniable and they are very invested in their clients!"

"This review is about the A—Mazing Evan Dias. I'm going to be honest, I stumbled into the State Farm family and Evan was there to catch me. After a frustrating call with Progressive (about my commercial auto policy going up over $1000 at the renewal), I searched "commercial auto quotes near me," put my contact info into some random form and went on about my night. The next morning Evan called. And to be honest, the minute he told me he was from State Farm I politely told him that I don't think he's going to be able to help. See, a few years ago I got quotes from State Farm but they were the highest. So overtime I wrote them off. But Evan simply replied to my rebuttal, "Are you open to seeing what we can do. And if you don't like the quotes, it's not a problem." I answered sure, I mean what was the harm? That rebuttal led me to switching all of my coverages (home, personal auto, business auto, personal umbrella, commercial umbrella) over to State Farm. Not only do I have better auto and home coverages, I SAVED over a $1000 combined. Evan was so thorough. He made recommendations for specific additional coverages and explained to me why he felt it was important. It didn't feel like some type of "upsell." He genuinely understood my needs, potential risk areas, and wanted to close any gaps. And what the hay, even with the additional coverages I stilled saved money. Insurance isn't "fun" or "sexy." It's something we have to get but having an agent that is engaged as Evan made the experience, dare I say, enjoyable. (As cheesy as it may sounds, it truly felt like a good neighbor. ) I am fully protected now with State Farm. I just hope I never need them."

"Mrs Kiser, has been our company agent since 2012, and we has been very happy since she has been our agent, and agent that you can trust...... Darnell B Harrington Agape Inspection Management Service Inc."

"Tonia and her team are amazing. They are always available to help with any questions and the support I needed for claim was A+. Thank you Tonia and your team for being supportive and helpful!"

"Absolutely! Great service by Mechelle. She was professional and very customer service oriented"

"EVAN IS THE BEST INSURANCE AGENT I'VE EVER HAD EXPERIENCE WITH. HE'S KNOWLEDGEABLE, PROMPT, PROFESSIONAL, AN JUST AN AWESOME INDIVIDUAL. I'M SO HAPPY I SWITCHED TO STATE FARM. EVAN, PLEASE KEEP UP THE GOOD WORK!! YOUR AWESOME 👍🏾"

"Tonia and her staff are amazing to work with! Very prompt, very professional and definitely have their clients need at the forefront of all their dedicated hard work. I’ve been with them for over a decade and can’t imagine trusting anyone else for all My insurance needs."

"I'd like to send major thanks and kudos to Evan over at Tonia Kiser's State Farm location in Marietta for providing me with great customer service"

"We are very satisfied with the service provided by Ms. Kiser's agency. Each time we have met with them the staff, Evan or Shelly, they have taken the time to listen to our concerns and have anticipated our questions. They have sought out and explained all the various discounts that can be applied to our homeowners and auto policies. They have also provided an informative overview of trends in the personal lines insurance marketplace here in Georgia and nationwide. For example, they recommended keeping our uninsured motorists' coverage because the percentage of motorists in Georgia who are uninsured is well above the national average of 11%. So far, we have been satisfied with State Farm at the corporate level. Their claims department promptly and successfully subrogated our auto claim with insurer of a motorist that collided with one of our cars. Although we did not need the assistance of Tonia's staff with this claim it is good to know we have had a chance to develop a relationship with them before a larger or more complicated claim may have to be made in the future."

"Shelly is great she cares for the costumers and always takes time to help me with the issues that my account has and gives me variety of solutions"

"Mrs. Kisers office was great. Talon taylor made transferring policies effortless. He explained everything in detail and was the example of what customer service should be. Excellent job. Very affordable policy."

"Shelly was amazing to work with. She took the time to explain and review the cost on all my policies to make sure I was getting the best coverage."

"I had a wonderful experience with Santha. She is so knowledgeable, patient and professional. If you need insurance ask for Santha, she is the best!!"

"It was a pleasure speaking with Shelly this morning regarding my issue. She was able to assist me with my insurance renewal as well as offer me options to get me to the price point that was needed."

"Friendly and helped get the coverage that fits for me."

"Thank you Shelly (Mechelle King) for taking the time to go over my policies with me. You were amazing."

"I’ve been with Tonia’s office for several years now. Just got a new car yesterday, and needed to get my insurance info changed. I called and spoke with Santha this morning, and she was BEYOND personable and helpful. I’m grateful for her making this super easy on me…amazing customer care!!"

"Santha has been amazing! Very informative and helped me with all of my needs. She and Tonia are extremely professional and truly helped me get a great rate!"

"Santha took great care of me. Also, Evan was very helpful with a jewelry rider, thanks!"

"Tonia Kiser and her team really know how to treat their customers and how to address all your questions. She really cares and goes beyond and above to help. An amazing Insurance Woman!"

"Jack had an bad attitude. Who hurt you Jack? It's not good to bring your problems at home to work. I don't even know you for you to have an attitude. I called about a concern I had and jack got mad ok jack 1star for you"

"I just wanted to say that State Farm is amazing and with staff like Santha, who was extremely helpful with answering all of my questions and concerns! Santha was very professional and courteous, to top of being very knowledgeable."